The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Impess reserves the right to accept the cancellation of any order. Impess also reserves the right to waive off or modify the time window or cancellation fee from time to time.
Returns is a scheme provided by Impess directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by Impess to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
1.
5-7 days
Refund or replacement
This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms.
Exceptions to this policy: Following claims will be covered under the policy provided here and through corresponding validation processes
a. product/accessories missing
b. wrong product/accessories delivered
c. Expired Product Delivered
